Privacy Policy

Thatcher Lewis, LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of the public safety professionals, agencies, and organizations we serve. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (thatcherlewis.com), communicate with us, or participate in our in-person training, coaching, and consulting services.

To provide highly customized leadership training, we collect information that identifies, relates to, or could reasonably be linked to you (“Personal Information”). The categories of Personal Information we may collect include:

• Identifiers: Real name, alias, postal address, email address, telephone number, and unique personal identifiers.
• Professional or Employment-Related Information: Job title, rank, agency affiliation, and departmental role.
• Education and Training Records: Attendance dates, course completion statuses, assessment scores, and certifications awarded.
• Sensitive Personal Information: In some customized coaching instances, specific departmental personnel challenges you choose to disclose.
• Internet and Electronic Network Activity: Browsing history, search history, IP addresses, and information regarding your interaction with our website.

We use the information we collect for the following business and operational purposes:

• Service Delivery: To register you for classes, process payments, and issue completion certificates for personnel files and departmental audits.
• Course Customization: To tailor our training modules, role-specific exercises, and scenarios to your agency's specific policies, goals, and high-risk operational environments.
• Compliance and Recordkeeping: To assist your agency in maintaining accurate education and training records (including core competencies and certifications) to comply with state requirements, such as California Senate Bill 513.
• Communication: To respond to your inquiries, send logistical updates regarding hosted courses, and distribute relevant leadership resources.

We deeply respect the sensitive nature of law enforcement and public safety operations. We do not sell your Personal Information to third parties. We may disclose your information only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist us with website hosting, analytics, and customer relationship management. Inquiries submitted through our contact form are processed and stored by GoHighLevel (LeadConnector), our CRM provider, under confidentiality and data-processing commitments.
• Accreditation and Agency Reporting: At the request of your agency, we may share your attendance and completion records directly with your department's training unit. POST credit is not yet available; we supply course documentation so agencies can seek approval in their own state.
• Legal and Safety Requirements: We may disclose information if required to do so by law, court order, or subpoena, or if we believe in good faith that disclosure is necessary to protect our rights, ensure the safety of course participants and personnel, or investigate fraud.

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your Personal Information.

• Right to Know and Access: You have the right to request the specific pieces and categories of Personal Information we have collected about you over the past 12 months.
• Right to Delete: You have the right to request the deletion of your Personal Information, subject to certain legal and operational exceptions (such as our need to maintain verifiable training records for your agency).
• Right to Correct: You have the right to request the correction of inaccurate Personal Information we maintain about you.
• Right to Limit Use of Sensitive Personal Information: You have the right to direct us to limit the use and disclosure of your Sensitive Personal Information to only what is necessary to perform our services.
• Right to Non-Discrimination: We will not deny you services, charge you different prices, or provide a different level of quality for exercising your privacy rights.
• Right to Opt-Out of Selling or Sharing: We do not sell your Personal Information. To the extent advertising cookies constitute "sharing" under the CPRA, you may opt out at any time by declining marketing cookies via the Cookie Preferences link in the footer.

To exercise any of these rights, submit a privacy rights request, or contact us using the information provided in Section 8.

We implement robust, industry-standard administrative, technical, and physical security measures to protect your data from unauthorized access, alteration, or disclosure. Furthermore, we recognize that our discovery calls and training scenarios often involve discussions of sensitive agency policies, critical incidents, and internal accountability challenges. Thatcher Lewis personnel treat all such departmental disclosures with the highest degree of confidentiality.

Our website uses cookies and similar technologies in four categories: essential, functional, analytics, and marketing. Analytics and marketing tags (including Google Analytics and Google Tag Manager) load only after you grant consent through our cookie banner. You can change or withdraw your choices at any time using the Cookie Preferences link in the footer, or control cookies at the browser level. If you decline non-essential cookies, you can still use our website; only optional features are affected.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information below or through our contact page. You can read how we govern the claims on this site in our Trust Center.